Mohd Suhail (hereinafter referred to as the "Company") guides users through the procedures
and standards for handling personal information in accordance with Article 30 of the
「Personal Information Protection Act」 so that users can safely use the homepage and mobile
game service and promptly resolves related grievances. We establish and disclose the
following personal information processing policy in order to process it smoothly.
This privacy policy may change due to changes in related laws and guidelines or
changes in the company's internal policies.
1. For user identification, personal information may be collected as follows.
- [Required] Member information: external platform ID (Google, Apple, ONE Store,
Microsoft Store, Facebook and etc.), domestic and foreign information
2. When using game and portal services, comply with relevant laws, protect accounts
and items, prevent fraudulent users, and provide stable service. The following information
can be automatically collected and generated for provision, etc.
- [Required] When installing and using the game: nickname, download history, service
use record, access log (including IP address), Bad use record, game version, payment record,
terminal information (model name, OS information, terminal language and country
information), device identification value, location information, Advertisement ID
3. When using the customer center to ensure smooth service use, additional
information will be collected as follows.
- [Required] Customer consultation and complaint handling service: email address,
game name, game ID, nickname, UID
- [Optional] Customer consultation and complaint handling service: Information
required to confirm and respond to inquiries, terminal information (operating system, OS
version, device ID, terminal model name), Payment details
4. If the user wants to participate in the company's events and marketing, the
user's personal information can be collected and used. However, in this case, separate
consent is obtained from the user.
- [Optional] Consent to receive advertising information: e-mail address, mobile
phone number
1. The company may collect users' personal information through the following methods.
1)User's response in the process of customer inquiry
2)Collection through network communication information or access history
1. The company may use the collected personal information for the following purposes.
1)User management
- Individual identification according to content provision, duplicate subscription
check, bad user management, abnormal user detection and use restriction, contract
implementation, dispute handling
2)Provision of services
- Handling complaints and providing other customer services, delivering notices,
providing paid payment services and notifying payment details, games support my co-op play
and community service.
3)New service development and marketing/advertisement utilization
- New service, event information guide, service quality improvement and statistical
information processing
1. Collected personal information is retained and used while user qualification is
maintained, and when user qualification is lost or even if user qualifications are
maintained, if the purpose of use of the information is completely achieved, it will be
destroyed without delay. It's possible. However, for a certain period of time according to
the 'retention period' notified to the user when consenting to the collection and use of
personal information. We retain user information for a period of time.
1)Purpose of retention: Purpose of resolving consumer complaints and disputes upon
withdrawal from game service
- Retention period: 30 days
- Retained items: access records (access date and time, connection location
information), bad use records, download records, external platform ID, terminal information
2)Purpose of Retention: Purpose of marketing information and information related to
event progress, selection of winners
- Retention period: Deleted immediately after announcement of winners
- Possessed items: Nickname, UID
1. The company handles users' personal information only within the scope specified in
"Article 3 [Purpose of collection and use of personal information]", In principle, the
user's personal information is not provided to the outside. However, the following cases are
exceptions.
1)When the user agrees in advance
2)Pursuant to special provisions of law, judgments and orders of courts, binding
orders or investigations of administrative agencies or if there is a request from an
investigative agency in accordance with the procedures and methods set forth in the law for
the purpose
2. In accordance with 『Personal Information Handling and Protection Guidelines in
Emergency Situations』 jointly announced by government-related ministries, disasters,
infectious diseases, and emergencies. In the event of an emergency, such as an incident or
accident that poses a risk to the life or body of a person, or an imminent loss of property,
the information subject personal information may be provided to related organizations
without the consent of for details, please (click here).
1. The legal representative of the user and children under the age of 13 (hereinafter
referred to as "children") is the individual himself or herself at any time. You may request
to view, correct, or delete information.
2. The user and the legal representative of the child may exercise the rights
specified in Paragraph 1 through the company's representative phone number, e-mail, etc. You
can contact the Privacy Officer ([email protected]). The company protects users
and children. If a request for the exercise of rights is received by a legal representative,
we will take necessary measures without delay.
3. Requests for correction and deletion of personal information may be rejected if
there are provisions under other laws and regulations.
1. The company does not use 'cookies' that store and retrieve user information from time to
time.
2. The company allows online customized advertising providers to collect behavioral
information.
1)Online customized advertisement: Analyzes the user's online usage type and access
record to determine the user's characteristics. It is a marketing technique that provides a
considered service.
2)Online customized advertising providers: Google, Facebook, AdMob, Cauly, etc.
3)How to collect behavioral information: Automatically collected when a user visits
the website or runs the app
4)Collected behavioral information items: the user's website visit history and app
usage history, and the user's search history.
1. In processing the personal information of users, the company does not allow personal
information to be lost, stolen, leaked, forged, altered or damaged. To ensure safety, we
take the following measures.
1)Administrative measures: Establishment and implementation of internal management
plan, training of employees and personal information handlers
2)Technical measures: management of access rights such as personal information
processing system, installation and renewal of company-wide PC and server security programs
3)Physical measures: computer room access control